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Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...
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How can you raise revenues without raising prices? You can gain new customers. Or you can make new sales from your existing customers. There’s a network technology that helps you do both: voice over Internet Protocol (VoIP). Read this paper to learn six ways to raise revenues with voice over Internet Protocol (VoIP).
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Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
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When will your business begin using next-generation wireless technology? Wireless-N (802.11n technology) is already in users' newer devices—laptops, desktops, IP phones, and smartphones. Continue reading to learn more about Wireless-N, it's business advantages and best practices.
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Learn how Microsoft and Polycom deliver a complete and interoperable end-to-end UC solution that addresses key business challenges like total cost of ownership (TCO), productivity, efficiency, and team collaboration.
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This featured resource discusses on system that provides enterprise integration with lightweight structured service development. Access now for a look at what your company can do with these powerful tools, including easier and faster access to enterprise assets and increased business agility.
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Converged networks require converged security that expands traditional data security practices to protect the privacy of all network information, including IP telephony traffic.
